People at a celebration
NIRAS Sweden Country Director, Anna Liljelund Hedqvist (centre) attending the launch of an Administrative Service Centre in Bobrovytsya

Connecting five million Ukrainians with high-quality administrative services

With the latest opening of an Administrative Service Centre in Bobrovytsya, the U-LEAD project is on track to meet its goal of bringing government services closer to the citizen

26. Nov 2019

They’ve been rolling out at an impressive speed. On 22 October, a new user-focused Administrative Services Centre (ASC) opened its doors in the town of Bobrovytsia, at the center of the Bobrovyts'ka amalgamated community of the Chernihiv region. Now more than 33,000 people in the area will have access to quality administrative services in comfortable and modern conditions.

As part of Ukraine’s Local Empowerment, Accountability, and Development (U-LEAD) programme, NIRAS is establishing up to 574 new or upgraded centres across the country. In practical terms, this means that by the end of 2020 every second citizen of Ukraine will be able to visit a “one-stop-shop” for government services such as business registration, IDs, or residency permits.

Anna Liljelund Hedqvist, NIRAS Sweden Country Director, attended the ASC launch along with Ukrainian officials and U-LEAD experts. “This is of course a lovely building with lots of nice equipment, but what it’s really about is bringing services closer to people and hopefully making changes and improvements in people’s lives. So congratulations to all of you for making this happen.”


Like about 50% of the currently existing 800 ASCs across Ukraine, before its renovation, Bobrovytsya ASC was able to offer only a small number of services in outdated facilities. Thanks to U-LEAD it received a total revamp and can now provide 118 services. It is equipped to meet the needs of people with disabilities as well as cater for families with children courtesy of a new kids corner.

The ASC has 19 staff, including five mobile workplaces, which are fully equipped for two administrators and three visitors.

“Creating mobile services enables us to support residents in remote areas,” says Anastasia Yermoshenko, U-LEAD Project Manager at NIRAS. “The newest six mobile units alone will bring government services to more than 200,000 previously unreached citizens.

In addition to mobile ASCs, furniture, modern equipment, and computer software, U-LEAD offers institutional support, staff training, and physical assistance, such as queue-management systems.

Shyian Svitlana, administrator

Following its grand opening, the first visitors to the Bobrovytsya ASC were excited to see all the service offerings in one place, especially in such comfortable facilities. One mother expressed her appreciation for thinking of creating a space where children are welcome.

“It’s a really nice space and we are really happy to see all the consultation services in one place with clear instructions on the types of services and the required documents, she said. “And with the children’s corner, I can come at any time. It really is a big improvement.”