Implementing part of the Ukraine Local Empowerment, Accountability, and Development Programme (U-LEAD), NIRAS will set up administrative service centres in up to 574 communities across Ukraine.
Sida recently awarded a EUR 13 million framework contract to NIRAS that aims to strengthen the decentralisation process in Ukraine through the establishment of administrative service centres (ASCs) across the country. This reform of public service provision is key to the successful decentralisation process in Ukraine. Citizens in all parts of the country, including rural areas, must be able to more easily access public services, for example to register of their residency, civil status, or business; apply for their ID cards; or access pension fund or employment centre services. Creating ASCs in newly amalgamated local communities or hromadas will increase the accessibility and efficiency of service delivery on the local level, and consequently, Ukrainians will be able to see the tangible benefits of decentralisation. The aim is to make the ASCs a one-stop shop where a wide range of governmental administrative services – from notary consultations to passport applications – can be provided.
U-LEAD is an exciting new project for NIRAS. We can build on our core competences and long experience in managing large procurement projects while drawing on the broader organisation’s multidisciplinary resources and local presence.
Strengthening the institutional capacity of local communities and ASCs is an important driver of sustainable development and builds trust among residents and citizens. The aim is to create user-centred ASCs that are open to everyone, regardless of their gender, age, disability, religion, or social status, as accessible and welcoming public offices play an important role in creating a favourable image of local authorities and improving their transparency. The programme contributes to Sustainable Development Goal 11 – making communities and cities more inclusive, safe, and sustainable.
Liubov Zelenko and her daughter Svitlana are both people with disabilities and Svitlana can only move around in a wheelchair. According to Liubov Zelenko, the ASC is perhaps the only place in the small town of Tyachiv that her daughter is able to enter. (Photo from U-LEAD)
NIRAS will be in charge of creating and upgrading up to 574 ASCs during four roll-out phases, each stage focusing on up to 150 ASCs over an estimated 24 months. The work is scheduled to start in the beginning of 2019 and will entail giving institutional support to ASCs through the establishment of institutional structures, providing staff training, raising awareness, and ensuring the inclusion of citizens. NIRAS will also provide logistical support and take lead on the procurement of furniture, office equipment, and software, as well as setting up electronic queue systems and mobile ASCs.
Mobile ASCs are specially equipped vehicles used to provide high-quality administrative services in a one-stop-shop formate to residents in remote communities. All mobile ASCs are equipped with ramps for people with mobility problems or strollers. (Photo from U-LEAD)
Read more about U-LEAD's activities here.